Términos y condiciones

General Information

The TOEFL iBT® test accurately measures how well you can read, listen, speak and write in English in a college or university classroom. It helps you stand out confidently and it comes with a clear advantage — college and universities know you are ready to succeed and communicate in English.

TOEFL iBT scores are accepted worldwide by more than 11,500 universities and other institutions in over 160 countries. More institutions accept TOEFL scores than scores from any other English-language test, and over 35 million people have taken the test since it began in 1964.

The test is available to everyone who is properly registered, regardless of race, color, creed or national origin (subject to U.S. sanctions and embargoes).

Feeling safe and comfortable during testing is important and contributes to your success. That’s why the TOEFL iBT® test is conveniently offered 3 different ways, so you can choose the testing option that best suits your needs and preferences:

TOEFL iBT test: Test on a computer at an authorized test center.
TOEFL iBT Home Edition: Test on a computer at home.
TOEFL iBT Paper Edition: Test in 2 sessions — Reading, Listening, and Writing on paper at an authorized test center, and Speaking on a computer at home.

The TOEFL iBT® Test (at a Test Center)

You will have 3 hours to complete the TOEFL iBT® test. The test has 4 sections:

Reading measures your ability to understand academic reading material written in English — 54–72 minutes; 30–40 questions
Listening measures your ability to understand spoken English as it is used in colleges and universities — 41–57 minutes; 28–39 questions
Speaking measures your ability to speak English in an academic context — 17 minutes; 4 tasks
Writing measures your ability to write in English in a way that is appropriate for college and university course work — 50 minutes; 2 tasks

The test emphasizes integrated skills and helps you confirm that you are ready to communicate your ideas about what you will read and listen to in English in your academic courses. Integrated tasks require you to combine more than one skill. You’ll be asked to:

Read, listen, then speak in response to a question
Listen and then speak in response to a question
Read, listen, then write in response to a question

The test you take may include extra questions in the Reading or Listening section that do not count toward your score. These questions are used to make scores comparable across test administrations, or they may be new questions being used to determine how they will function in an actual testing environment.

Each section of the test has a time limit. If you finish a section early, you can go on to the next section, but you can’t go back to a section you have already completed or for which time has been called. However, you can go back to previous passages — within the Reading section only — during the time for that section.

There is a mandatory 10-minute break between the Listening section and the Speaking section.

You should work quickly but carefully on the Reading and Listening section questions. Some questions are more difficult than others, but try to answer every one to the best of your ability. If you’re not sure of the answer to a question, make the best guess you can.

The questions in the Speaking and Writing sections are each separately timed. Try to answer every one of these questions as completely as possible in the time allowed. Respond only on the assigned topic. If you respond on a different topic, your response will not be scored.

TOEFL iBT Home Edition

The TOEFL iBT Home Edition is the same TOEFL iBT test you would take at a test center, just taken from the privacy of your own home or in a secure location and monitored online by a human proctor offered everywhere that the TOEFL iBT test is normally available, except Iran. Prior to registering for the Home Edition, be sure you review and meet the At Home Testing and Equipment and Environment requirements; refer to the website for additional information at www.ets.org/toefl/test-takers/ibt/take/at-home. You are required to have your computer scanned for a system check and for any software that may be used for an unfair advantage.

The at-home test is identical in content, format and on-screen experience to the test taken at a test center and is offered around the clock, four days a week.

TOEFL iBT Paper Edition

You can take the TOEFL iBT test on paper in select countries if you prefer that testing format.

The Paper Edition is the same 4-Skills TOEFL iBT test. The difference is, it is given in 2 testing sessions.

The Reading, Listening and Writing sections are taken on paper at an ETS-authorized test center.
The Speaking section is taken at home in a separate session monitored online by a human proctor, within 3 days after the test center appointment.

The Paper Edition will initially be offered in select locations; refer to the website for additional information at www.ets.org/toefl/test-takers/ibt/why/options.

Because the Speaking section is administered at home, make sure you meet the necessary Equipment and Environment requirements before you register. Refer to the website for additional information at www.ets.org/toefl/test-takers/ibt/take/at-home.

Computer Keyboard

TOEFL iBT test centers use a standard English-language (QWERTY) computer keyboard. QWERTY takes its name from the first 6 letters in the third row of the keyboard. If you haven’t used this type of keyboard before, try to practice on one before taking the test. At some test centers the common keyboard used in that location is configured to QWERTY and a template is provided to each test taker to help locate the few keys that are in a different location.

Test Preparation

To get an idea of the different types of questions on the test, try the free practice test, available at ets.org/toefl/ibt/prepare/free_practice_test.

Prepare for the test with TOEFL® Practice Online, the only practice test that simulates the real test experience by covering all 4 skills: reading, listening, speaking, and writing. It offers targeted practice to monitor progress and help confirm your readiness for test day, and gives you scores and diagnostic feedback on your completed practice test within 24 hours. See the various TOEFL Practice Online products at www.ets.org/toefl/ibt/prepare.

Consider purchasing a TOEFL® Value Pack or other test preparation product at a discounted price when you register for the test. Value Packs include test preparation materials, additional score reports, and even discounts on future test registrations — all at savings of up to 40%. You can purchase these products at a later date through your ETS account, but all the discounts may not apply.
Access free practice questions from all 4 sections at www.ets.org/toefl/ibt/prepare/practice_sets.
Find more free and priced test prep products at www.ets.org/toefl/ibt/prepare.

Alternate Format Materials

If you need test preparation materials in an alternate format, please contact ETS Disability Services directly. See page 8 for contact information.

Other Resources

The TOEFL Program offers many other resources to help you prepare for the test, including:

Online prep and books
The Official Guide to the TOEFL Test
Official TOEFL iBT Tests with Audio, Vol. 1 & 2
TOEFL Value Packs
TOEFL Test Prep Planner
Study tips and practice questions
TOEFL TV Channel on YouTube®
Inside the TOEFL Test video series
Tips from English-language teachers
TOEFL LinkedIn® page
TOEFL Facebook® page
TOEFL Sina Weibo® page
TOEFL Instagram® page

Test Takers with Disabilities or Health-related Needs

Testing accommodations are available for test takers with disabilities or health-related needs who meet ETS requirements. If you are requesting accommodations, you must have them approved before you can register for the test.
If seeking accommodations, submit your request as early as possible. Documentation review takes approximately four to six weeks once your request and complete paperwork have been received at ETS.
The 2022-23 Bulletin Supplement for Test Takers with Disabilities or Health-Related Needs contains contact information, a list of some of the accommodations ETS most frequently approves and provides, and procedures for requesting them. The Supplement should be used together with this Bulletin.
The Supplement and Bulletin can be downloaded at ets.org/toefl/ibt/about/bulletin.
See “Tips for Test Takers with Disabilities” at ets.org/disabilities/tips.

Registration Checklist

There are several steps for you to consider before you register, while you prepare, and on the day you take the TOEFL iBT test. Use the information that is provided in the chart below to help you organize your testing strategy and gather all the information you need to register, prepare for and take the test.

Note: The information below is for planning purposes only. It is important that you read the entire Bulletin for more detailed information about what you need to do before you take the TOEFL iBT test.

Your ETS Account

Online or via the TOEFL® Official App

You will need to create an ETS account, if you don’t already have one.
You’ll create an account profile. Be sure to complete all the required sections; they are highlighted with an asterisk (*). The information you provide will be kept completely confidential.
Provide the identifying information and answer the background questions.
Create your user name and password, and select your security questions and answers.
Confirm your profile — you’ll see a confirmation page showing all the information you submitted.
Your account is not transferable.
Once you enter your name and date of birth, you can’t change those fields. Make sure the information you enter exactly matches the identification (ID) document you will bring with you to the test center.
If you need to make a name change, contact TOEFL Services (see page 8) before you take the test.
The ability to register 24 hours a day, 7 days a week.

By phone

Your account will be created for you using the information that you provided to us over the phone.
Once your account has been created, you will be sent an email that includes a username and a temporary password.
Log in to your account using your username and the temporary password, then you will be prompted to change your password.

Services available through your account

register for the test
purchase official test preparation products
view your test appointment details
reschedule or cancel your test registration
view scores and orders
download and print a PDF copy of your test taker score report
request a score review
order additional score reports and other services
update personal information in your profile, such as your email or mailing address
pay an outstanding balance

How to Register

No matter which registration method you use, read the following information in this Bulletin:

“Important Things to Know When You Register” on page 14
“Your ETS Account” on page 12

Online or via the TOEFL Official App

Registration via the TOEFL Official App is only available for test center appointments. You are not able to use the App to Register for the TOEFL iBT Paper Edition. You must do this online or through your ETS Account because you must schedule your Speaking test at the same time.
Registration is available 24 hours a day, 7 days a week.
See page 16 for information on payment methods and policies.
Regular online registration closes 7 days before the test date. Late online registration closes 2 days before the test date. For example, if the test date you want is on a Saturday, the last day you can register is Thursday. If you register after the regular 7-day deadline, you’ll pay a late fee of US$40.
Print your confirmation or note your appointment number in case you need it to contact us on or after test day.

Note: Test Takers in Mainland China (not Hong Kong, Macau or Taiwan):

To register for the TOEFL iBT test in a test center, and for more information, policies and procedures specific to Mainland China, visit https://toefl.neea.cn.
To register for the TOEFL iBT Home Edition and for more information, policies and procedures specific to Mainland China, visit https://toefl.cn/at-home.
Some policies and procedures for Mainland China may differ from those in this Bulletin.

By phone

You can register by phone using a credit/debit card, or an electronic check (e-check) in U.S. dollars. See “Payment Policies” on page 18.
Regular phone registration closes 7 full days before the test date. Late phone registration closes at 5pm, local test center time, on the day before your test appointment. If you register after the regular 7-day deadline, you’ll be charged a late fee of US$40.
To take the test in the U.S., U.S. Virgin Islands, Puerto Rico or Canada, call +1-443-751-4862 or 1-800-GO-TOEFL (1-800-468-6335).
If you are not a U.S. citizen and want to take the test in the U.S., call +1-443-751-4862.
For testing at any location outside the U.S., U.S. Virgin Islands, Puerto Rico or Canada, contact the Regional Registration Center (RRC) serving the country or location where you plan to take the test. See contact information for your location at ets.org/toefl/contact.
When you call, we will give you an appointment number. Be sure to write the number down in case you need it to contact TOEFL Services for any reason. You will also be given your test date, reporting time and the test center address.
If you want to designate score recipients when you register, have the codes for the institutions ready when you call. Codes are available on the TOEFL website. Check the registration form at ets.org/s/toefl/pdf/ iBT_reg_form.pdf to see what other information you will need when you call.

By mail

You can register by mail with the test registration form, which is available for download at ets.org/s/toefl/pdf/iBT_reg_form.pdf.
Enter all the information on the form.
Include credit/debit card information, or a check or money order in U.S. dollars. For more details, see “Payment Policies” on page 18.
Mail the completed form to the address shown on the form, or to the appropriate RRC for your location (see www.ets.org/toefl/contact). The form must be received at least 4 weeks before your earliest test date choice.
You will be assigned a test date, time and location (test center only) based on the information you provide on the form.
If we cannot register you for one of the dates you request, you will be scheduled for the next available test date unless you indicate on the form that you don’t want to be rescheduled. If you choose not to be rescheduled, your payment will be returned.
If you are rescheduled, we will assign you a test date as close as possible to your choices. If you can’t take the test on the assigned date, contact TOEFL Services or the appropriate RRC within 24 hours after you receive confirmation of your new appointment. You’ll be able to reschedule one time without paying the reschedule fee.
If you do not receive confirmation of your registration, call the location where you mailed your form at least 3 full business days before the registration deadline for your earliest test date choice.

Important Things to Know When You Register

Information regarding test center and test date availability is subject to change. The most current information regarding test centers, dates and other registration information is available through your ETS account.
Not all test centers are open on all test dates.
When you select a date range and general location, you will see a list of test centers in that area. If you are looking for a specific center that is not listed, try a different date range.
During registration, you can select up to 4 free score recipients. See “Choosing Score Recipients” on page 15.
Register early; test dates can fill up quickly.
Take the test as soon as possible so your scores will be received in time to be considered with your application(s).
Registration is not transferable. You can’t let someone else use your test appointment.
Walk-in registration is not available.
Return to your ETS account the day before your test to check your appointment details, either online or via the app. Changes may have been made, such as a different building or start time.
Important Identification (ID) Information
When you register, be sure that the name you use exactly matches the name printed on the identification (ID) document you will present on the day of the test. If the information doesn’t match, you won’t be able to take the test and your test fee will not be refunded.
ID requirements depend on where you plan to take the test and your citizenship. Select your testing location at ets.org/toefl/ibt/register/id for details. The name you use when you create your account must exactly match (other than accents or apostrophes) the name on the ID document you bring to the test center. If the names don’t match, you won’t be able to take the test, and your test fee will not be refunded.
If you have a multiple-part first/given name or a multiple-part last/family name, enter it exactly as it appears on the ID you present on the day of the test (excluding accents and apostrophes). Enter your names so they read in the same order as they do on your ID document. For example, if your first/given name is “Jean Louis,” enter both names in the “First/Given Name(s)” field.
If you have only a first/given name and do not have a last/family name, or you have only a last/family name and do not have a first/given name, enter your name in the “Last/Family Name” field and check the box near the field.

Test Dates

The TOEFL iBT test is offered up to 6 days a week around the world at authorized test centers or from home. When you register, you’ll select the TOEFL iBT testing option that suits your needs and preferences: at a test center, at home or on paper. Test dates are available in your ETS account. Not all test dates are available in all locations.

The TOEFL iBT Paper Edition requires two appointments that must be made together when registering. For the Reading, Listening and Writing sections of the Paper Edition, appointments are available up to two dates per month at an authorized test center. The Speaking section is taken at home in a separate session within 3 days after the test center appointment.

Test Locations

The most current information regarding test center locations is in your ETS account. Test centers are added frequently, and information on seat availability is subject to change without notice.

The at-home test is offered everywhere that the TOEFL iBT test is normally available, except Iran.

The TOEFL iBT Paper Edition will initially be offered in select locations, please refer to the website for additional information at www.ets.org/toefl/test-takers/ibt/take/locations-dates/.

Registration Deadlines

Test dates can fill up quickly, so early registration is recommended to get your preferred test location and date. Registration opens approximately 6 months before the test date.
Regular online registration closes 7 full days before the test date. Late phone registration closes at 5pm, local test center time, on the day before your test appointment. Late online registration closes 2 days before the test date. For example, if the test date you want is a Saturday, the last day you can register is Thursday. If you register after the regular 7-day deadline, you’ll be charged a late fee of US$40.

Choosing Score Recipients

You can select up to 4 score recipients (the designated institutions who will receive your scores) for free at any time until 10pm local test center time on the day before your test appointment. After that time, you’ll be charged a fee for sending score reports.
Recipients can’t be added, changed or deleted after the 10pm deadline.
Institution codes are available during registration and on the website at ets.org/toefl/test-takers/.
You can’t select your score recipients at the test center.
Important: Please keep in mind that if you designate any institution or agency to receive your scores, you will not be able to have your Writing and/or your Speaking section re-scored through the Score Review service. This service is not available for the Paper Edition test.

On Test Day

Before Your Test Session

Before your test appointment, there are a few important things you should do:

Verify your test location and reporting time — Test locations and reporting times can sometimes change. Although every effort will be made to contact you if there is a change, you should check your ETS account either online or via the mobile app (test center only) and view your appointment details 24 hours before your test. If there is a change, such as a different building than originally scheduled, it will be updated in your account.
Check your ID document — See “Identification (ID) Requirements” beginning on page 21 to be sure your ID document will be accepted. You won’t be admitted to the test center without proper documentation. Be sure the name you used when you registered exactly matches the name on your ID document.
Review the general guidelines and the testing room guidelines.
Dress comfortably and come prepared for varying room temperatures. If you need to remove an item of clothing during the test, such as a sweater, you will be instructed to place it in the storage area provided by the test center. If there is no storage area available, the item can be hung on the back of your chair. If you leave the testing room to go to the storage area, this will be treated as an unscheduled break, and you will be required to sign out of the testing room and sign back in upon your return to the testing room and show your ID. The test clock does not stop during any unscheduled breaks.

Arrival/Check-In Time For (Test Center and Home Edition)

You must arrive at the designated test center at least 30 minutes before your assigned start time, to allow for the check-in process.
If you arrive or check in after your assigned start time, you won’t be able to take the test, and your test fee won’t be refunded. Be sure to allow yourself plenty of time, regardless of any traffic congestion, road construction, bad weather, car accidents, poor directions, or anything else that may delay your arrival at the test center.
The check-in process for the TOEFL iBT® Home Edition and the TOEFL iBT Paper Edition speaking section takes approximately 20 minutes.
At your appointment time, click the “start my test” link in your appointment order confirmation email or on the Appointment Details page in your ETS Account. You’ll have up to 12 minutes after your scheduled time to begin your check in. If you haven’t checked in by that time, your test will be canceled and your fee won’t be refunded.
You must verify that your computer and testing room meet the following requirements before you register for the TOEFL iBT® Home Edition or the Paper Edition Speaking section. If you don’t meet these requirements on test day, you will not be able to test.
Run the ProctorU® Equipment Check from your computer you’ll use to test. You can access the link via https://go.proctoru.com/testitout. If you fail the equipment check, you must fix any issues before test day. Live ProctorU representatives are available to help.
Computer firewalls and security applications can interfere with the test delivery software. If you experience this issue, you may need to disable or reconfigure your applications prior to test.

Note: The equipment check includes a bandwidth check. Since bandwidth differs depending on time of day and network usage, run the equipment check at a few different times to see which time works best. Additionally, you should run the check on the same day of the week and same time of day as your test. For additional information, refer to the website at www.ets.org/toefl/ibt/at-home-requirements.

What to Bring to the Test Session

Valid and acceptable identification that includes your name, signature, and photograph. Your ID will be checked before you’re admitted to the test session. See “Identification (ID) Requirements” beginning on this page.
Personal items other than ID documents are not allowed in the testing room. Items you choose to bring to the test center may be inspected and/or confiscated.
If you are testing at a test center, you should bring a mask because facial coverings may be required for some or all of the test, to comply with local health regulations. Medical masks and cloth face coverings are acceptable. Masks with valves or vents aren’t permitted. You must remove the mask temporarily to have your photo taken and to enable the test center to verify your ID during check-in and upon returning from breaks. If you are testing at home, masks are not permitted.
If you are taking the TOEFL iBT Paper Edition, be sure to bring your email confirmation to the test center. You will need your appointment number when filling out the answer sheet.
Some test centers are requiring proof of vaccination or a negative COVID-19 test within a specific time-frame before testing, for entrance to the test center for testing. Be sure to check with your local test center for a complete list of health and safety procedures required for admission to the testing center.

TOEFL iBT Home Edition (Additional Requirements)

A mirror or mobile phone, to show the proctor your screen during check in
- Note taking materials, which can be: One small desktop whiteboard with an erasable marker OR
- One blank piece of paper inside a transparent sheet protector with an erasable marker and the paper must not be removed from its transparent sheet protector at any time during the test administration

Identification (ID) Requirements

You are responsible for having valid and acceptable ID each time you test. It’s your responsibility to bring the correct documents and to make sure they’re up to date on test day.

Your ID requirements depend on where you plan to take the test and your country of citizenship. Go to the TOEFL website and select the country or location where you plan to take the test. Please read the following specific sections for acceptable primary and supplemental ID documents and any allowed exceptions for your location.

You are responsible for ensuring that the name and date of birth you use when you create your ETS account exactly matches the name and date of birth on the ID document you present on the day of the test. If this information doesn’t match, you won’t be able to take the test or your scores may be withheld and/or canceled.
If the test administrator or proctor questions your ID, you may be required to also provide supplemental ID. If positive confirmation of your identity can’t be made, you won’t be able to take the test or your test scores may be withheld and/or canceled.

You are encouraged to have at least 2 forms of acceptable ID each time you test. Prior admission to a test session based on a given ID document doesn’t guarantee that the same document will still be considered acceptable — the ID requirements may have changed.

Test centers are not required to hold your seat if you leave the test center to obtain acceptable ID.
Admission to the test center, or acceptance by a proctor for the at-home test, does not guarantee that the ID you provided is valid or that your scores will be reported. All reported cases of questionable ID are subject to review and approval by ETS. The Office of Testing Integrity at ETS reserves the right to withhold and/or cancel your scores if ID requirements aren’t met.
If your ID document is not written in English-language letters and the test center administrator can’t read it, you won’t be able to take the test and your test fee won’t be refunded.
At a test center, you may be required to show your ID and/or to sign a log at various points throughout the test session, including before and after breaks.
Your test fee won’t be refunded if you aren’t able to take the test or if your scores are withheld or canceled because of invalid or unacceptable ID.

ID document requirements

With few exceptions, ID documents must meet all of the following requirements. Each ID document:

must be an original document – photocopied documents are not acceptable, and documents cannot be presented on a mobile phone or any other device
be a physical ID; electronic ID issued to a mobile phone or any other electronic device is not acceptable
must be a government-issued national/state/province identity card that is recognized by the country or location where you are a citizen or a permanent resident
must be valid; expired documents (showing expiration dates that have passed) are not acceptable
must show your full name and date of birth; the first/given name and the last/family name on your ID and must exactly match the name and date of birth you used when you registered for the test
must include a recent photograph that clearly matches your appearance
must show your signature – the name on your ID and the signature name must match

See “Exceptions and requirements” on page 24 if:

you have a multiple-part first/given name or a multiple-part last/family name (such as “Smith-Davis” or “Miller Thomas”)
you only have a first/given name and no last name, or you only have a last/family name and no first name
you’re in the process of updating your driver’s license
you’re taking the test outside the location where you are a citizen or permanent resident
you’re not a U.S. citizen and you are testing within the U.S.
you’re testing in Mainland China, Hong Kong, Macau, the Philippines, Bangladesh, India, Nigeria, Pakistan, Saudi Arabia, Taiwan, the United Arab Emirates or Canada
you’re testing in a European Union/Schengen Zone/Gulf Cooperation Council (GCC) Arab country or a Mercosur country
you are 15 years of age or younger
you are in the U.S. military
you have any questions about being able to meet the ID requirements

Primary ID documents

The following government-issued ID documents are acceptable for admission to a test center or to the at-home test within the country or location where you are a citizen or permanent resident:

Passport
Passport Card – U.S. only, and must be accompanied by a supplemental ID
Driver’s license
State or Province ID card – including those issued by motor vehicle agencies
National ID card
Military ID card
Aadhaar Card (India only; see the testing in India Section)

If your primary ID doesn’t include your signature, you can also present a supplemental ID that shows your photograph and signature, or a government-issued ID with your photograph, as long as they’re in the same name you used when you registered.

Supplemental ID documents

You may be required to provide supplemental ID if the test center administrator or proctor for the at-home test questions your primary ID document and/or if your primary ID is otherwise valid and acceptable but is missing your full name, photograph, or signature. If you can’t provide a supplemental ID that shows your signature, you can present 2 government-issued IDs with photographs, as long as they’re in the same name you used when you registered.
Supplemental ID documents cannot be used to resolve last/family name discrepancies. The last/family name on your primary ID must match the name you used when you registered.

The following documents are generally acceptable as supplemental ID:

Government-issued ID card – including, but not limited to, those listed under “Primary ID Documents” earlier in this section
Student ID card
Confirmation of identity letter from your educational institution. This letter must be typed or printed on the original letterhead of the educational institution you attend(ed) and, in addition to meeting all of the ID document requirements that are listed earlier in this section, must include your date of birth and the date issued. Additionally, a school official’s signature and the school seal must be present and both must overlap your photograph. Such letters are valid for 1 year from the date issued.

Unacceptable ID documents

The following documents are not acceptable as primary or supplemental ID under any circumstances:

Any document that is photocopied or expired
Any document presented at the test center on a phone or any other electronic device
Any document that does not show your first/given name and your last/family name exactly the same as the name and date of birth you used when you registered
International driver’s license
Mobile driver’s license
Draft classification card
International student ID
Credit/debit card of any kind
Notary-prepared letter or document
Birth certificate
Social Security card
Employee ID card
Any temporary ID – excluding driver’s license, Resident Card, and Employment Authorization Card renewals
Diplomatic, consulate, or embassy ID card
Any document that is not recognized by a government agency

Exceptions and Requirements:

Multiple-part names

If the ID document you have contains a multiple-part last/family name or a multiple-part first/given name (for example, Smith-Davis or Miller Thomas), the name and date of birth shown on your ID must exactly match the name and date of birth you used to register for the test (excluding accents and apostrophes). Supplemental IDs cannot be used to resolve last name discrepancies.

Single name (no First/Given Name or no Last/Family Name)

If you only have a first/given name and no last/family name, or you only have a last/family name and no first/given name, enter your name in the “Last/Family Name(s)” field and check the box near the field. As long as the name in your account is exactly the same as the name on your ID document, you’ll be able to take the test.

Driver’s license renewals

If your driver’s license has expired, but you present it along with your original Department of Public Safety renewal certificate, these 2 documents together are acceptable as long as the names on both documents match exactly. If a provisional driver’s license is issued in lieu of a renewal certificate, this will be accepted as a primary document if it includes your photo, signature and an expiration date.

Testing in Mexico

You must present a current, valid passport with your name, photograph and signature as your primary ID. There can be no exceptions to this policy.

Test takers 15 years of age and younger

If you are age 15 or younger when you take the test, we suggest you be accompanied by a parent or other authorized adult age 18 or older, who will be required to complete and sign a release form at the test center.
Both you and the parent or authorized person must present valid, acceptable ID, or you won’t be able to take the test. If you think you may not be able to meet the ID requirements, contact the Office of Testing Integrity before you register for the test.

Unable to meet ID requirements

If you have been granted political asylum, have refugee status, or are otherwise unable to meet the identification requirements, you must contact the ETS Office of Testing Integrity (OTI) at least 7 days before you register for the test. You will need to receive approval from OTI before you can register. You should also be prepared to submit any requested documents to OTI for review prior to receiving approval. If you don’t contact OTI before you register, and as a result you are not permitted to take the test or your test scores are withheld and/or canceled, your test fee won’t be refunded.

Testing Procedures and Regulations

General Guidelines

By submitting your registration for a TOEFL iBT test, you agree to follow all procedures and policies in this Information Bulletin, on the TOEFL website, or communicated to you at the test administration.

Test administrator or proctor can’t help you with schedule changes.
Test-related information written on clothing, footwear, ID documents, or on any parts of the body is prohibited.
Your photograph will be taken and displayed on the computer and on your score report. Be sure the correct photo is displayed at your assigned station in the test center.
Friends or relatives who accompany you to the test center are not allowed to wait in the test center or be in contact with you while you are taking the test or during breaks, unless you are a test taker age 15 or younger.
Except for ETS-authorized observers, visitors are not allowed in the vicinity of the testing room while a test session is in progress.
The maximum time for the untimed sections before the test is 30 minutes. The purpose of the untimed sections is for you to become familiar with information that will make your testing experience as user friendly as possible. The time allowed for the untimed sections should not be used for any other purpose. The test administrator or proctor is authorized to dismiss you from the testing room if you fail to follow directions, and this will be reported to ETS.
Once the recorded portion has begun, it can’t be stopped. Breaks should not be taken during these times.
You must answer at least 1 question each in the Reading and Listening sections, respond to at least 1 speaking task, and write at least 1 essay to receive scores for the test.
If you fail to follow the instructions of the test administrator or proctor, you won’t be permitted to test and your test fee won’t be refunded. Any violation of these procedures during the test or during breaks may result in your dismissal from the test center, cancellation of your test scores, and/or banning you from future ETS tests.
Discussion or sharing of test content or answers is prohibited – this includes during the test session, during breaks, and after the test is completed.
ETS and the TOEFL Program reserve the right to take appropriate action and/or notify appropriate authorities, including but not limited to law enforcement, if a test taker responds in a threatening or disturbing way to an essay or speaking question or communicates with ETS or other individuals either verbally or in writing in a threatening or disturbing manner, or by using profanity.

TOEFL iBT Test (at the Test Center)

You’ll be required to read and sign a Confidentially and Regulations Agreement at the test center. If you don’t sign the agreement, you can’t take the test and your test fee won’t be refunded.
You may be required to sign a test center log before and after the test, and any time you leave or re-enter the testing room.
The test center administrator will assign you a seat.
You are required to remain in the test center building. It’s your responsibility to ask the test center administrator for permission to leave the test center vicinity — for example, to go to the nearest restroom. If you leave the test center without permission, you may be dismissed, your scores may be canceled, and your test fee won’t be refunded .
If you need to leave your seat at any time, raise your hand; the timing of your test will not stop.
You must have the test center administrator’s permission to leave the room during the test. Any lost time can’t be made up.
If at any time during the test you have a problem with your computer or need a test center staff member for any reason, raise your hand.
If a technical issue prevents you from completing the test, immediately notify your test center administrator and contact TOEFL Services to reschedule.
The test center administrator will provide you with pencils and scratch paper. You can’t request more scratch paper until you have used and returned all the pages in their entirety you initially received. You may not bring your own scratch paper to the test, remove scratch paper or a piece of scratch paper from the testing room for any purpose at any time, and you may not write on anything other than the scratch paper provided (for example, the computer, workstation, or your ID document).
The scratch paper is provided for appropriate note taking during the timed sections of the test. Scratch paper is not to be used before the test, during the untimed sections of the test, or during breaks.
At the end of the test session, you’ll be required to return all scratch paper, in its entirety, to the test center administrator. If you’re observed using any document or unauthorized paper other than the scratch paper distributed by the test center administrator, it will be confiscated.
The test session will be actively monitored by test center staff. This includes staff walking around and entering and leaving the testing room. ETS respects your privacy and has implemented procedures to ensure the check-in process is handled in a respectful manner. ETS reserves the right to ensure the security of the test by using electronic scanning devices such as hand-held metal detector wands, and may employ additional security measures such as visual inspection for unauthorized testing aids or wearable technology. You should be prepared to undergo these measures — failure to comply may result in your dismissal from the test center, and your test fee won’t be refunded.

TOEFL iBT Home Edition

Dress appropriately with your ears and face visible to the proctor; avoid wearing jewelry and other accessories.

Make sure your testing area is quiet and well lit, and the computer table or desk and surrounding area is clear.

Have the materials you’ll need for your test session, including acceptable note-taking materials and a cellphone or hand-held mirror for check in. Once the test has begun, the cell phone must be put away and not accessed during the test administration.

Before you attempt to check in for your test:

Run a final ProctorU equipment check and fix any issues. All issues must be resolved before your appointment time.
Close all browsers and applications not needed for the test to help prevent bandwidth issues while you test.
Make sure any other devices in your home that use internet are not running.

You must disable any screen-sharing or remote-access software (such as Zoom®, Skype, TeamViewer®, Microsoft Teams® and Apple Remote Desktop™) prior to the test. It must remain disabled throughout the test.

Make sure that the software will not open automatically during the test.

You must be alone in a room with no one else entering during the test and all doors must be closed before testing begins.

At your appointment time, click the “start my test” link in your appointment confirmation email or on the Appointment Details page in your ETS account.

If you are more than 12 minutes late, your test will be canceled.

The proctor will ask you to:

Show your ID
Show your computer screen using a small mirror or your mobile phone
Show a 360-degree view of your room using your computer camera

Your entire session will be recorded by ProctorU and monitored by a human proctor, and your photo will be taken.

You must remain in view of the proctor. You should avoid doing anything that may look suspicious, like talking out loud or looking away from the screen and unscheduled breaks are not allowed.

If at any time during the test you have a problem with your computer, and need to contact the proctor during the test, speak to their attention and/or use the LogMeIn chat

The TOEFL iBT Paper Edition test delivery method incorporates the testing procedures and regulations established in the test center and at home administrations.

Note to test takers: ETS is monitoring the reuse of devices and testing locations for unauthorized purposes. Frequent, inappropriate reuse of shared testing devices and common testing locations may result in the delay and/or cancellation of your scores. It could also impact your eligibility to take future ETS exams.

ID Verification (at the Test Center)

In addition to your required ID, verification at the test center may include:

Photographing/video surveillance
Fingerprinting/thumbprinting
Signature comparison
Electronic detection scanning devices such as hand-held metal detectors/wands
Biometric voice and photo identification
Other forms of electronic confirmation

If you refuse to participate in any of these verification activities, you won’t be permitted to take the test and your test fee won’t be refunded.

Personal Items

Personal items other than ID documents are not allowed in the testing room and are not permitted during breaks, except for food, beverages, and medication. This includes phones, tablets, watches and any other electronic, recording, listening, scanning or photographic devices. If you are seen using or accessing a device and/or transmitting data, including but not limited to text messaging, email, and photographs, your device may be inspected and/or confiscated. If you bring a phone with you to the test center, it must be turned off. You cannot access your phone or other devices during the test session or during breaks to check messages, make a call, check the time or for any other reason.

To ensure unauthorized items are not brought into the testing room, visual inspection of clothing, footwear and ID may also be conducted. You may be required to remove your eyeglasses for close visual inspection. The inspection takes a few seconds and will be done at check-in and when you return from breaks. Unless an inspection is required, removal of footwear in the testing room is prohibited. You may be asked to empty your pockets, raise your pant legs above your ankles, and/or pull your sleeves above your wrists for visual inspection. Such inspections are routine before each entry into the testing room. You can request that the inspections be performed by a staff member of the same gender as you and/or in an area sheltered from the view of other people — test center staff will make every effort to accommodate such requests, but ETS cannot guarantee that all test centers will have the necessary staff and space available.

All headphones, smart watches, face masks, jewelry such as large necklaces, tie clips, cuff links, ornate clips, combs, barrettes, headbands and other hair accessories must be removed prior to entering the exam. Wedding and engagement rings may remain on.
Clothing and other personal items, including but not limited to any hair accessories, neckties, bow-ties, hats, scarves, jackets, and outerwear, are subject to inspection. It’s best not to wear items such as tie clips, cuff links, clips, combs, barrettes, headbands or other hair accessories, as you may be prohibited from wearing them in the testing room.
At the test center, you will receive instructions from test center staff regarding where to store personal items. You cannot have access to your personal items during the test sessions, except for food, non-alcoholic beverages and medication, which you can access during a break. Any personal item you bring into the testing room may be confiscated by test center staff.
Test center administrators are not permitted to collect or hold your phones, watches, or any other devices.
Test centers and ETS assume no responsibility for personal items, including watches, jewelry, or devices, that you choose to bring to the test center.

Taking a Break/Leaving Your Seat

There is a mandatory 10-minute break after the Listening section. If you exceed the break time, you may be dismissed from the test session or your scores may be canceled. You may not leave the immediate area of the testing room or the test center building without permission during the test or during a break.
If you must leave your seat at any time other than the break, raise your hand. The test clock will not stop. If you leave the testing room, you will need to show your ID when you leave and when you return. Do not leave the immediate area of the testing room or the test center building without permission during the test or during breaks.
You will not have access to your phone or any other electronic device during the test or during breaks.
You cannot use the scratch paper provided or notes of any kind to prepare your essay at the beginning of the test or during breaks.

Dismissal from the Test Administration

The test administrator is authorized to immediately terminate your test, dismiss you from the test session, and/ or your scores may be withheld and ultimately canceled, for any action that violates any of the policies and procedures contained in this Bulletin, on the TOEFL website, or communicated to you at the test session. If you are dismissed for a violation, your test fee will not be refunded. Violations include, but are not limited to, the following:

Taking or attempting to take the test or part of the test for someone else, or having or attempting to have someone else take the test or part of the test for you.
Failing to provide acceptable identification as described in this Bulletin, including refusing to allow your photograph to be taken.
Obtaining improper access to test content, a part of the test, or information about the test. This includes having test questions or answers in advance of the test administration and bringing pre-knowledge of any test information into the test center in any form, including but not limited to ID documents, prohibited devices and any other item used as an aid in connection with the test.
Using or having any prohibited item or device in your possession in the test center or testing room — see “Personal Items” on page 30.
Using any object as an aid in connection with the test including, without limitation, phones, tablets, watches, pens, scan pens or other scanning devices, calculators, books, pamphlets, notes, unauthorized scratch paper, rulers, highlighter pens, dictionaries, test preparation materials, translators, and any electronic, scanning, listening, recording, photographic or wearable device.
Creating a disturbance — disruptive behavior in any form will not be tolerated. The test administrator has sole discretion in determining what constitutes disruptive behavior.
Attempting to give or receive assistance — communication in any form is not permitted during the test session. Discussion or sharing of test questions or answers is prohibited during the test session, during breaks, and after the test is completed, including communication via text messages, email or photographs.
Using the break or delaying the start of your Speaking section to prepare your responses, or receiving assistance responding to the speaking questions.
Using the scratch paper provided or notes of any kind to prepare your essay during breaks.
Removing or attempting to remove test content from the test center — under no circumstances may test content or any part of the test content be removed, reproduced, transmitted and/or disclosed by any means (for example, hard copy, verbally, electronically) to any person or entity.
Tampering with a computer.
Attempting to remove scratch paper or a piece of scratch paper from the testing room or using scratch paper before the test, during the untimed sections, or during breaks.
Smoking in the test center (including e-cigarettes) or bringing food and beverages into the testing room, except when approved as a testing accommodation.
Bringing a weapon or firearm into the test center.
Leaving the test center vicinity without permission during the test or during breaks
Taking excessive or extended unscheduled breaks during the test – test center administrators are required to strictly monitor unscheduled breaks and report test takers who take excessive or extended breaks.
Failing to follow any of the test administration regulations contained in this Bulletin, on the TOEFL website, given by the test center administrator, or specified in any test materials
ETS and the TOEFL Program reserve the right to take any and all actions — including, but not limited to, barring you from future testing and/or withholding or canceling your scores — for failure to comply with test administration regulations or the test center administrator’s directions. If your scores are canceled, they won’t be reported, and your test fee won’t be refunded.
Reports of cheating or fraud will be investigated thoroughly, and offenders may be prosecuted to the full extent of applicable law.

Unofficial Scores

At the end of the test, you will be able to view your unofficial scores for the Listening and Reading sections to give you an idea of how you did on the test. This does not apply to the TOEFL iBT Paper Edition.

See the “Score Reporting” section on page 35 for details about receiving your official scores.

Canceling Scores

At the end of the test, you have the option to either have your scores reported or cancel them.

If you choose to have your scores reported, they become part of your record and will be reported to you and any score recipients you designated. Once you choose to report your scores, they cannot be canceled.
If you choose to cancel your scores, they won’t be reported to you or to any score recipients and you won’t receive a refund. See “How to Reinstate Your Scores” on page 36 if you cancel and then change your mind.
If you choose to cancel your scores, you must cancel all sections; you can’t cancel one section and have other scores reported.
Note: If you take the TOEFL iBT Paper Edition, you’ll have the option to cancel your scores on your answer sheet after you complete the Reading, Writing, and Listening sections. You will also have the option to cancel your scores after taking the Speaking section from home. If you choose to cancel at either time, all section scores from your test will be canceled.

Cancellation/Rescheduling of a Test Administration

If it becomes necessary for ETS or the TOEFL Program to cancel a test administration for reasons beyond its Control, including without limitation severe weather conditions, natural disasters such as a flood or a fire, terrorist acts, acts of vandalism, hazardous conditions at the test center, or some other event, a cancellation announcement will be posted as soon as possible on the TOEFL website at www.ets.org/toefl. Fees that you paid will be transferred to a new test appointment or credited back to your ETS account. It’s important that you keep the contact information in your ETS account up to date, especially your phone number and email address, so you can be contacted quickly if needed.

Unless ETS or the TOEFL Program cancels a test administration at a given test center, it will be conducted as scheduled, barring circumstances preventing prior notification of cancellation, such as a natural disaster or a terrorist act. If you miss a test administration that has not been officially canceled, you’ll be considered absent and won’t receive a refund or credit of any kind.

If your appointment is rescheduled by ETS before you take the test, you can select a different test date and won’t be charged the rescheduling fee.
If you travel to the test center and find out that the testing session has been canceled by ETS, you can reschedule your test at no charge or receive a full refund. Refunds are issued in the currency used to pay for the test and include taxes as applicable.
If you take the test and your scores are canceled by ETS, ETS will determine, at its sole discretion, whether or not you are eligible to re-test at no charge or to receive a refund.
If ETS cancels a test administration or cancels scores after you take the test, and you have incurred travel costs to get to the test center, you may be eligible for reimbursement of reasonable and documented travel expenses, for yourself only, within 30 days of your test date.

When you contact TOEFL Services, have the appropriate receipts available and be prepared to provide all of the following information:

Name
Date of birth
Mailing address
Daytime phone number
Email address
Original test date
TOEFL Program appointment number
A description of the problem
Reporting Suspicious Behavior
ETS takes test security very seriously. Although TOEFL tests are administered under strict supervision and security measures, testing irregularities can still occur. Please contact ETS as soon as possible after the test to report any irregular behavior that is either observed or reported to you — for example, if you see someone copying from another test taker, taking a test or part of a test for someone else, having access to test questions or answers before the test session, or using notes or unauthorized aids. Any information you report will be held in the strictest confidence. Reports of cheating or fraud will be investigated thoroughly, and offenders may be prosecuted to the full extent of the law.

Score Reporting

Test Taker and Institution Score Reports

Your TOEFL iBT test fee entitles you to:

your scores posted to your ETS account, both online and via the mobile app. If you need a paper copy of your scores, select that option when you register or at any time until 10pm, local test center time, on the day before you take the test.
your MyBest® scores along with the traditional scores from your selected test date. This feature combines your best scores for each section from all your valid TOEFL iBT scores from the last 2 years, allowing you to show your best performance in each skill area.
access to a PDF of your test taker score report that you can download and print. Note: This service is not currently available for tests taken in China.
up to 4 official score reports that ETS will send to the institutions or agencies you designated before you took the test. You can add, delete or change score recipients until 10pm, local test center time, on the day before your test. After 10pm, you will be charged a fee for each score report sent. Recipients can’t be added, changed or deleted after the 10pm deadline. Keep in mind that if you designate any institution or agency to receive your scores, you will not be able to request a score review of your Writing and/or Speaking sections.

Score Report Posting and Mailing

Your TOEFL iBT scores are posted online approximately 6–10 days after you take the test (11–13 business days for the TOEFL iBT Paper Edition). If you provided a valid email address during registration, you’ll receive an email letting you know when your scores are available.

Once your scores are available, log in to your account online or via the mobile app. If you’re online, select View Scores on your Home page. For the app, tap the Scores tab at the bottom of the Home screen. See the list of dates on the TOEFL website for an estimated date when you’ll be able to see your scores.

Note: Official score reports for the TOEFL iBT test will be sent to your designated recipients within 11 business days after your test (15 days for the TOEFL iBT Paper Edition). It could be sooner, depending on what score delivery method each specific institution uses. However, if we mail the score report, keep in mind that ETS has no control over mail delivery to various locations around the world. Allow another 7–10 days for mail delivery in the U.S., and 4–6 weeks for mail delivery to other locations. For information specific to your postal system, contact your post office for an estimated arrival time for mail from the U.S.

For a fee, you can order additional score reports for institutions you didn’t identify before test day. You can order online, through the mobile app, by mail, or by fax. For fax or mail orders, use the Additional Score Report Request Form available on the TOEFL website.

There is no Additional Score Report fee for the TOEFL iBT Paper Edition.

How to Interpret Your Scores

Your scores are based on your performance on the questions in the test. You must answer at least 1 question each in the Reading and Listening sections, write at least 1 essay, and complete at least 1 speaking task in order to receive an official score. You will receive 4 scaled section scores and a total score:

Reading (0-30)
Listening (0-30)
Speaking (0-30)
Writing (0-30)
Total Score (0-120)

Although the scaled scores of the 4 test sections (Reading, Listening, Speaking and Writing) all range from 0 to 30, each section is a separate measure and each measure has its own scale. Therefore, scaled scores obtained on a particular section can be compared to other scaled scores obtained on that same section on different test dates, but it is not appropriate to compare scaled scores across different sections.

All score reports include MyBest® scores along with the traditional scores from your selected test date. This feature combines your best scores for each section from all your valid TOEFL iBT scores from the last 2 years, allowing you to show your best performance in each skill area.

How to Reinstate Your Scores

If you cancel your scores at the test center but then change your mind, your canceled scores can be reinstated if your request arrives at ETS within 60 days after your test date. You can either reinstate your scores in your ETS account or download, print, and fax or mail the Score Reinstatement Request Form to TOEFL Services (see page 8). The reinstatement fee is US$20. Your scores will be reinstated and reported approximately 3 weeks after receipt of your request and payment.

Once scores are reinstated, they will be available in your account and sent to your designated institutions.

Note: This applies only to scores canceled by the test taker. If your scores were canceled by ETS, they can’t be reinstated.

How to Order Additional Score Reports

You can have additional score reports sent to institutions you didn’t identify before you took the test for a fee of US$20 per recipient (free for TOEFL iBT Paper Edition score reports). Score reports can be ordered online or via the mobile app, or by completing the Additional Score Report Request Form. Your order won’t be processed and will be returned to you if you don’t include complete and accurate information and the correct fee. Designated institutions can’t be changed or deleted after you submit the form. No refunds can be made.

Note: Check the TOEFL website to see if there are any payment method restrictions for your location.

TOEFL scores are measurement information and are subject to all restrictions on release of information in this Bulletin. They are not the property of the test taker. The information in your posted scores is the same as what is printed on your score reports.

Online or via the TOEFL Official App

You can order using a credit/debit card, a PayPal account, or an e-check in U.S. dollars.
Your order can’t be processed until your scores have been posted, approximately 6 days after you take the test. Score reports are mailed 3–5 business days after we receive your request and payment, or longer if you submit your order before your scores have been posted.
ETS has no control over mail delivery times to various locations around the world. Allow 7–10 days for mail delivery in the U.S., and 4–6 weeks for mail delivery to other locations. For information specific to your postal system, contact your post office for an estimated arrival time for mail from the U.S.

Mail or fax

Follow the instructions on the Additional Score Report Request Form to complete and submit your order and payment.
Score reports are sent approximately 10 business days after receipt of your request and payment.
ETS has no control over mail delivery to various locations around the world. Allow 7–10 days for mail delivery in the U.S., and 4–6 weeks for delivery to other locations. For more information specific to your postal system, contact your post office for an estimated arrival time for mail from the U.S.
If you’re paying by credit/debit card, you can fax your order form to +1-610-290-8972. Faxes won’t be processed unless complete credit/debit card information is provided. If you think your fax may not have gone through and you attempt to resend it, write “duplicate” in large letters on all repeat faxes. This will help avoid unnecessary extra charges to your credit/debit card.

Processing tips

Do not send a letter with your form and payment.
Provide codes only for institutions you didn’t identify before you took the test.
List no more than 8 institutions on the form. To order more than 8 reports, use a second form.
Be sure to use the appropriate codes so your scores will be sent to the correct location within each institution.
Sign and date the form.
Include an acceptable form of payment and the correct payment amount.
Reports will be sent only to the number of recipients for which you have paid.

Scores are valid for 2 years

TOEFL scores remain valid for 2 years after the test date. Because language proficiency can change considerably in a short period of time, TOEFL scores more than 2 years old can’t be reported or verified.
If you took the TOEFL test more than 2 years ago and you need to submit scores to an institution or agency, you’ll have to take the test again.

How to Request a Score Review

You can request that your Speaking section and/or your Writing section be reviewed through the ETS score review process up to 30 days after your test date for Home Edition and Test Center only, this does not apply to Paper Edition. You can make this request for either the Speaking section or the Writing section, or you can have both sections reviewed. Note: You can’t request a score review if you have already requested that your scores be sent to any institution or agency.

Only a single request can be submitted per test administration. You can’t request a review of your Speaking section and then at a later time request a review of your Writing section from the same test date. The fee for a Speaking or Writing section score review is US$80. The fee to have both sections reviewed is US$160.

Your TOEFL iBT test Speaking and Writing responses will be reviewed by scoring specialists. If your original score is confirmed, you’ll be notified by letter or email. If the review results in a change in your scores, whether higher or lower, you will receive your new scores. The revised scores will become your official scores for that test date.

You can request a score review online or via the mobile app for the TOEFL iBT test center only, or you can download, print and complete the Score Review Request Form and send it with the required fee to the address on the form. The form can also be completed online with a credit or debit card in your ETS account at www.ets.org/mytoefl.

Results of the score review process will be available within 3 weeks after receipt of your request and payment.

Score Validation

Institutions have the ability to verify scores sent directly to them by test takers. If there is a discrepancy between the official scores recorded at ETS and scores you submit, the institution or agency will be asked to provide ETS with a copy of what you submitted.

At the request of the institution or agency, ETS will report the official scores as well as any previous scores recorded for you within the last 2 years. ETS or its authorized representative will also provide your score information at the request of any institution or agency that has a copy of your score posting or your test taker score report.

Online Score Verification Service

The following terms and conditions supplement all other terms and conditions, disclosures, policies and agreements relating to TOEFL test scores reported by ETS, including but not limited to the ETS privacy and security policy, ETS Scoring Policies and the TOEFL iBT Information Bulletin, all as amended from time to time (collectively, “TOEFL Program Documents”).

You can view the current version of the ETS privacy and security policy at www.ets.org/legal/privacy. The current version of the ETS Scoring Policies is available on the TOEFL website at www.ets.org/toefl under Test Takers, Scores, Scoring Policies.

The ETS Data Manager allows entities that contract with ETS for access, including governmental immigration offices (the “Organization”), to verify the scores of tests provided by ETS under the TOEFL trademark. The TOEFL iBT tests are designed by ETS to measure the ability of non-native speakers of English to use and understand English as it is read, spoken, written and heard in educational or professional settings. TOEFL scores indicate how the test taker performed on the test, and the score data provided through the ETS Data Manager provides identifying information about the test taker. Some test takers provide their TOEFL score information directly to Organizations; the Verify TOEFL Score Data function allows these Organizations to view and verify the scores.

By registering for a TOEFL test, downloading a TOEFL Information Bulletin, completing the confidentiality agreement on test day after having an opportunity to review it, by signing the supplement, or by providing your TOEFL test appointment number, your scores, or your test taker score report to an organization, you agree to all the terms and conditions of this supplement without modification by you.

If you do not agree, do not provide your TOEFL Program appointment number for a past or future test, or your test taker scores, or your test taker score report to any Organization. Unless you give them your information, the Organization should not be able to use the ETS Data Manager to access your score data.

Terms and Conditions

Your Initiation of the Verify TOEFL Score Data function in the ETS Data Manager. If you provide your TOEFL Program appointment number and date of birth to an Organization, that Organization will be able to view and verify your scores and related data. Do not provide that information unless you want to allow the Organization to access your score data using the ETS Data Manager.
Score Data; Organization Access. Using the Service, a member Organization will be able to view, copy and use your name, gender, photograph, date of birth, appointment number, ID information including passport number or national ID number, test date and test scores (including your total score and your scores for the Reading, Listening, Speaking and Writing sections), read your writing samples, and listen to your speaking samples captured during the test administration (collectively, the “Score Data”). ETS reserves the right to determine whether more or less data should be provided from time to time in its good-faith discretion. Any use of your score data by the Organization should be pursuant to its privacy and security policy, if any, rather than to the ETS policy. ETS contracts with these Organizations to use the information only to verify the TOEFL scores, but ETS does not control the Organizations.
You acknowledge that if you give an Organization your appointment number for a TOEFL test that is more than 2 years old, the Organization will not be able to verify your scores. You agree that ETS supplies the ETS Data Manager and the Score Data AS IS and with all faults. All disclaimers, damage and remedy exclusions, and limitations and other provisions of the TOEFL Program Documents, apply to the ETS Data Manager and the Score Data.
Except as impacted by the ETS Data Manager, the terms and conditions of the TOEFL Program Documents will remain in full force and effect. ETS reserves the right to share data with institutions and agencies for verification purposes outside of the ETS Data Manager. You agree that ETS may amend or change these terms and conditions from time to time in its discretion by providing notice in the TOEFL section of the website at www.ets.org or in any of the TOEFL Program Documents, or by emailing or otherwise giving notice to you. If you provide your TOEFL information to an Organization after the effective date of an amendment; or if, before the effective date, you fail to withdraw your TOEFL information from an Organization or otherwise fail to instruct it not to access your score data, you will be deemed to have consented to the amendment. The foregoing does not restrict ETS from using another method for amendment under any of the TOEFL Program Documents.

ETS Score Cancellation Policies

ETS and the TOEFL Program strives to report scores that accurately reflect the performance of every test taker. Accordingly, ETS’s standards and procedures for administering tests have 2 primary goals: giving test takers equivalent opportunities to demonstrate their abilities and preventing any test takers from gaining an unfair advantage over others. These standards are of the utmost importance to ETS and those who rely on the validity of ETS test scores. ETS reserves the right to cancel any test score when in its sole judgment, there is substantial evidence that the score is invalid. Scores can be canceled as a result of test taker behavior or irregularities that affect testing integrity. Whether or not it has already been reported, and to take such other actions as ETS deems appropriate, including banning the test taker from taking any future ETS test and referring the matter

to law enforcement authorities, when, in ETS’s judgment, a testing irregularity occurs; there is an apparent discrepancy in a test taker’s identification; the test taker may have engaged in misconduct, including without limitation having someone else take the test for him/her, obtaining improper access to test questions or answers via the internet, email, SMS, text messaging or posting; disclosing test questions or answers to third parties in chat rooms, message boards or forums, SMS text message, or any other method, plagiarism, or copying or communication; or the score is invalid for another reason. ETS reserves the right to share any and all information in its possession about a test taker and the terms and conditions of test taking with any third party, including but not limited to (a) any entity which ETS recognizes as an authorized user of test scores, including without limitation any entity to which ETS reports test scores at the test taker’s request, and (b) any government agency with responsibility for administration or enforcement of U.S. criminal and/or immigration laws. When ETS cancels a test score that has already been reported, it notifies score recipients that the score has been canceled and may also explain why the score has been canceled.

Testing irregularities

“Testing irregularities” refers to problems with the administration of a test. Testing irregularities can result from the actions of test takers, test center administrators, ETS, or natural or man-made causes. When testing irregularities occur, they may affect an individual or groups of test takers. Such problems include, without limitation, administrative errors such as improper timing, improper seating, defective materials such as improper test forms, or defective equipment; improper access to test content, and other disruptions of test administrations such as natural disasters or other emergencies. When testing irregularities occur, ETS may decline to score the test or cancel the test scores. When it is appropriate to do so, test takers will be given the opportunity to take the test again without charge as soon as reasonably possible.

Holding/canceling scores

If there is information that ETS considers sufficient to indicate that you have engaged in any activity that affects score validity, ETS may hold your scores for investigation. If your scores are held, you can’t send score reports to any institution or agency until the investigation is complete.
In addition, when information exists that ETS considers sufficient that the administration of a test did not comply with test administration regulations, some or all scores from that administration at that test center may be held or canceled.
ETS reserves the right to take any action — including, but not limited to, dismissing you from the test center, holding or canceling your scores, and banning you from future testing — for failure to comply with test administration regulations or test center staff members’ instructions. If you’re dismissed from the test center or your scores are canceled, those scores won’t be reported and your test fee won’t be refunded.
ETS will also exercise its right to cancel any test score when, in its sole judgment, substantial evidence of pre-knowledge of test content is found.
The retake test policy will be enforced even if a violation is not immediately identified (e.g., inconsistent registration information). If the violation is identified after registration but before the test administration, the testing appointment will be canceled and test fees will be forfeited. If the violation is identified after test scores have been reported, the invalid scores will be canceled, score recipients will be notified of the cancellation and test fees will be forfeited.
ETS is monitoring reuse of devices and testing locations for unauthorized purposes. Frequent, inappropriate reuse of shared testing devices and common testing locations may result in score delay and/or score cancellation and could impact your eligibility to take future ETS exams.

Identification discrepancies

When, in the judgment of ETS or of the test center administrator, there is a discrepancy in your ID information, you may be dismissed from the test center. In addition, ETS may decline to score your test or may hold or cancel your test scores if the documents from test day can’t be validated, or if ETS has evidence that you were not the person who appeared for the test or didn’t take the entire test yourself.

ETS will also cancel scores, ban the test taker from any future testing, and notify any score recipients of the cancellation if fraudulent activity is detected after your scores have been reported. If your scores are canceled, your test fee won’t be refunded.

Misconduct

When ETS or a test center administrator finds that there is misconduct in connection with a test, test takers may be dismissed from the test center and/or ETS may decline to score their tests or may withhold and ultimately cancel their scores. If your scores are canceled, your test fee won’t be refunded. Misconduct includes, but is not limited to, non-compliance with the “Testing Procedures and Regulations,” beginning on page 28 of this Bulletin.

Plagiarism

ETS reserves the right to cancel your scores if, in its judgment, there is evidence that a writing or speaking response includes text that is substantially similar to that found in other TOEFL test responses, or quotations or paraphrasing of language or ideas from published or unpublished sources, including sources from the internet or sources provided by any third party, is used without attribution. Such responses don’t reflect the independent speaking or compositional writing skills that the test is designed to measure.

Invalid scores

ETS may also cancel scores if, in its judgment, there is substantial evidence that they’re invalid for any other reason. “Substantial evidence” means evidence that is sufficient to persuade a reasonable person. The substantial evidence standard is lower (meaning it requires less proof ) than the “beyond a reasonable doubt,” “clear and convincing,” or “preponderance of the evidence” standards. Evidence of invalid scores can include, without limitation, discrepant handwriting, discrepant photographs, unusual answer patterns, or inconsistent performance on different parts of the test.

Before canceling scores pursuant to this paragraph, ETS notifies the test taker in writing about its concerns, gives the test taker an opportunity to submit information that addresses those concerns, considers any such information submitted, and offers the test taker a choice of options. The options may include voluntary score cancellation, a free re-test, a voucher for a future test, or arbitration in accordance with the ETS standard Arbitration Agreement. The arbitration option is only available for tests administered in the United States at the time of testing.

More information about how and why ETS questions scores is available on the TOEFL website at www.ets.org/toefl/ibt/scores/questioning/.

Liability

ETS shall have no liability to any test taker for damages or claims of any kind whatsoever that a test taker may assert against ETS for holding or canceling scores, for not reporting scores, for banning the test taker from future testing, or for disclosure of test taker information pursuant to ETS’s rights as set forth in this document

Confidentiality of Information

Privacy

ETS and the TOEFL Program take the privacy of our test takers seriously and recognize your right to control the information about you that is stored by us. Our policies are designed to safeguard that information from unauthorized disclosure.

Because of laws protecting confidentiality and privacy, only you can register yourself for a test or make inquiries regarding your registration or your test scores. ETS takes reasonable precautions to protect the integrity of your personal information provided in connection with the registration process, as well as any information generated internally that is specifically pertinent to you, and to keep this information secure.

Your private information will not be made available to anyone but you; ETS (including the employees, agents, contractors, or professional advisors of ETS); the educational institutions or agencies you indicate before you take the test; and any person or entity required or authorized by law to receive this information.

At the Test Administration

You must show the required ID to be admitted to test, and your photograph will be taken. See “Identification (ID) Requirements” beginning on page 21.

Consent

Notwithstanding anything to the contrary in any other ETS or ETS affiliate’s (“ETS,” “we,” “us,” “our”) materials or agreements with you, you consent to the terms and conditions herein by registering for or taking an ETS test, creating an account or using our app or our website, providing survey information, requesting one of our services, or completing an order or submitting payment information.

You agree that we have the right to obtain, store, use, and transmit your personal information, including your full name, home address, email address, phone number, passport number, biometric data such as fingerprints, audio recordings and video files, your answers to background information questions, the test you’re taking, test date, payment information, and how you specifically use our website or our mobile app (“Personal Information”).

Purpose and Use of Personal Information, Photograph and Video

Your personal information can be used to:

complete any registration, purchase or other transaction you request
improve our products and services, and identify, develop and offer new or expanded products and services
improve and personalize your experience on the website or the mobile app
notify you about updates, products, services and/or special offers from ETS, its affiliates and selected third parties
ask you to participate in brief surveys or provide other information

generate aggregate statistical studies and conduct research ourselves or jointly with others related to our products and services and the use of our website and app

Based upon your specific relationship(s) with us, we may use your personal information in ways described in more detail in one or more other agreements.

Additionally, you consent to the transfer of your personal information within and outside of your country of residence and outside of the location where you take the test.

We disclose your personal information to certain third parties with whom we have a direct or indirect business or contract relationship, to provide products and services you have requested.

You will have the ability to opt out of receiving certain communications from us, including voicemail or email. If you don’t opt out immediately, but later decide that you would prefer not to receive email communications from us, please contact the TOEFL Program through www.ets.org. Remember, however, that we may still send you email or call you in order to provide a product or service that you request.

Disclosure

Your personal information may be disclosed to those third parties who provide services to ETS, provided that they have contractually agreed to use the personal information only as needed to provide the services. By electing to report your scores at the end of your test, you authorize ETS to report your scores to you and to any entity or person authorized or required by law to receive this information. Unless you cancel your scores at the end of the test, your scores will be reported. Any information you provided as part of registration may be used to report your scores or to contact you regarding test- or program-related issues.

Security and Retention

ETS, the TOEFL Program and their service providers shall at all times protect your personal information with operational, administrative, technical and physical security safeguards.

ETS will retain your scores for 2 years from the test date. After 2 years, all test taker information and scores are removed. If you took the TOEFL test more than 2 years ago, you’ll need to take the test again to have scores provided to you, an institution or an agency.

Individual Rights

At any time, you can:

request access to and correction of your Personal Information
make any inquiries, requests, or complaints about the use of your Personal Information
withdraw your consent to the processing of your personal data; however, if you exercise this right, you may not be able to take any further tests and your scores may be canceled

Score Information

Your score information is intended only for you and your designated score recipients. ETS will not release your score information at the request of institutions or agencies except:

for use in research studies, scoring and statistical analyses approved by the TOEFL Program and that preserve your anonymity
when information is required under compulsion of legal process, in which case your score record and the documents that are retained at ETS (including, but not limited to, photos and documents completed at check-in on test day) may be released to third parties such as government agencies, parties to a lawsuit, etc., if requested pursuant to a subpoena or required by applicable laws

Note that whenever ETS has confirmed that you have submitted a TOEFL score directly to any educational institution or agency in satisfaction of one of their requirements, ETS will respond to requests from that recipient for score verification.

Your responses may be used for rater training and in the development of new test preparation materials. Test taker information, such as your name and address, is not included when scored responses are used for these purposes. Rater training is essential to ensure that tests are scored in a fair and consistent manner. The use of your responses will benefit future test takers by helping to improve the training of raters, just as the scoring of your test will benefit from the use of prior test takers’ responses. Test preparation materials demonstrate how the test is administered and the skills necessary to succeed.

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The TOEFL iBT® test accurately measures how well you can read, listen, speak and write in English in a college or university classroom. It helps you stand out confidently and it comes with a clear advantage — college and universities know you are ready to succeed and communicate in English.

TOEFL iBT scores are accepted worldwide by more than 12,000 universities and other institutions in over 160 countries. More institutions accept TOEFL scores than scores from any other English-language test, and over 35 million people have taken the test since it began in 1964.

The test is available to everyone who is properly registered, regardless of race, color, creed or national origin (subject to U.S. sanctions and embargoes).

Feeling safe and comfortable during testing is important and contributes to your success. That’s why the TOEFL iBT® test is conveniently offered 3 different ways, so you can choose the testing option that best suits your needs and preferences:

TOEFL iBT test: Test on a computer at an authorized test center
TOEFL iBT Home Edition: Test on a computer at home
TOEFL iBT Paper Edition: Test in 2 sessions — Reading, Listening, and Writing on paper at an authorized test center, and Speaking on a computer at home
The TOEFL iBT® Test (at a Test Center)

You will have 2 hours to complete the TOEFL iBT® test. The test has 4 sections:

Section	Estimated Timing	Question/Tasks	Description
Reading	35 Minutes	20 Questions	Read passages and respond to questions
Listening	36 Minutes	28 Questions	Answer questions about brief lectures or classroom discussions
Speaking	16 Minutes	4 Tasks	Talk about a familiar topic and discuss material you read and heard
Writing	29 Minutes	2 Tasks	Read a passage, listen to a recording, type your response. State and support and opinion in an online classroom discussion

Read, listen, then speak in response to a question
Listen and then speak in response to a question
Read, listen, then write in response to a question

Each section of the test has a time limit. If you finish a section early, you can go on to the next section, but you can’t go back to a section you have already completed or for which time has been called. However, you can go back to previous passages — within the Reading section only — during the time for that section.

TOEFL iBT Home Edition

The TOEFL iBT Home Edition is the same TOEFL iBT test you would take at a test center, just taken from the privacy of your own home or in a secure location and monitored online by a human proctor offered everywhere that the TOEFL iBT test is normally available, except Iran.

Prior to registering for the Home Edition, be sure you review and meet the At Home Testing and Equipment and Environment requirements; refer to the website for additional information at www.ets.org/toefl/test-takers/ibt/take/at-home. You are required to have your computer scanned for a system check and for any software that may be used for an unfair advantage.

The at-home test is identical in content, format and on-screen experience to the test taken at a test center and is offered around the clock, four days a week.

TOEFL iBT Paper Edition

You can take the TOEFL iBT test on paper in select countries if you prefer that testing format.

The Paper Edition is the same 4-Skills TOEFL iBT test. The difference is, it is given in 2 testing sessions.

The Reading, Listening and Writing sections are taken on paper at an ETS-authorized test center.

The Speaking section is taken at home in a separate session monitored online by a human proctor, within 3 days after the test center appointment.

The Paper Edition will initially be offered in select locations; refer to the website for additional information at www.ets.org/toefl/test-takers/ibt/why/options.

Computer Keyboard

Test Preparation

To get an idea of the different types of questions on the test, try the free practice test, available at ets.org/toefl/ibt/prepare/free_practice_test.
Prepare for the test with TOEFL® Practice Online, the only practice test that simulates the real test experience by covering all 4 skills: reading, listening, speaking, and writing. It offers targeted practice to monitor progress and help confirm your readiness for test day, and gives you scores and diagnostic feedback on your completed practice test within 24 hours. See the various TOEFL Practice Online products at www.ets.org/toefl/ibt/prepare.

Consider purchasing a TOEFL® Value Pack or other test preparation product at a discounted price when you register for the test. Value Packs include test preparation materials, additional score reports, and even discounts on future test registrations — all at savings of up to 40%. You can purchase these products at a later date through your ETS account, but all the discounts may not apply.
Access free practice questions from all 4 sections at www.ets.org/toefl/ibt/prepare/practice_sets.
Find more free and priced test prep products at www.ets.org/toefl/ibt/prepare.

Alternate Format Materials

If you need test preparation materials in an alternate format, please contact ETS Disability Services directly. See page 8 for contact information.

Other Resources

The TOEFL Program offers many other resources to help you prepare for the test, including:

Online prep and books
The Official Guide to the TOEFL Test
Official TOEFL iBT Tests with Audio, Vol. 1 & 2
TOEFL Value Packs
TOEFL Test Prep Planner
Study tips and practice questions
TOEFL TV Channel on YouTube®
Inside the TOEFL Test video series
Tips from English-language teachers
TOEFL LinkedIn® page
TOEFL Facebook® page
TOEFL Sina Weibo® page
TOEFL Instagram® page

Online prep and books
The Official Guide to the TOEFL Test
Official TOEFL iBT Tests with Audio, Vol. 1 & 2
TOEFL Value PacksTOEFL Test Prep Planner
Study tips and practice questions
TOEFL TV Channel on YouTube®
Inside the TOEFL Test video series
Tips from English-language teachers
TOEFL LinkedIn® page
TOEFL Facebook® page
TOEFL Sina Weibo® page
TOEFL Instagram® page

Términos y condiciones

General Information

TOEFL iBT Home Edition

TOEFL iBT Paper Edition

TOEFL iBT Home Edition

TOEFL iBT Paper Edition

Computer Keyboard

Test Preparation

Alternate Format Materials

Other Resources

Contáctanos

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